(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Next, enter your HP model number on the right. (1) Once the support page opens please select the country in which you're located. HP Support can be reached by clicking on the following link:
That said, HP recommends you replace the keyboard if you have any keys that are loose and causing issues as the one you had to go through, you could replace parts either on the HP Parts surfer or by simply contacting HP using the below instructions (if need be). I'm glad you found a solution to that concern, Right-click on mouse entry and choose "uninstall".įeel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,įollowed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,Īnd Have a great day you for responding, Click on Start and type ‘Device Manager’.Ĥ. During restart, your mouse driver will automatically be reinstalled.ġ. Uninstall it and then restart your computer. Go to the Device Manager and select your mouse. Uninstall and reinstall the drivers for your mouse: However, if the external mouse doesn't work either, it could be a software/driver issue). (If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure, If you haven't, Please attempt using an alternate/external mouse. Have you attempted to try with an alternate mouse to check if that works? No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:ĭid you check if the touchpad is stuck? have you disabled the touchpad and check if the scrolling continues?
As I understand your laptop continuously scrolls down,
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